Refund Policy

Your Satisfaction Is Our Priority

Return Window: You may request a return within 7 days of receiving your order.

At Flat 999, customer satisfaction is very important to us. If you receive a damaged, defective, incorrect, or expired product, we are happy to assist you with a replacement or refund according to the policy below.

1. Eligible Returns

Wrong product received.
Damaged or defective product.
Expired product.
Product received in poor condition.

2. Return Conditions

Return request must be made within 7 days of delivery.
Product should be unused and in its original packaging.
Original invoice or order number must be provided.
Photos or videos may be required for damaged items.

3. Non-Returnable Items

Used or opened products.
Products damaged after delivery due to misuse.
Items without original packaging.
Returns requested after the 7-day return period.

4. Refund Process

After receiving and inspecting the returned item, we will notify you about the approval of your refund. Approved refunds will be processed using the original payment method whenever applicable.

5. Replacement Policy

If your product arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on product availability.

6. Shipping Charges

Free shipping is available on every order.
If the return is due to our mistake, return shipping costs will be covered by Flat 999.
If the return is due to a change of mind, shipping charges may not be refundable.